Services

The Services screens manage project-based and ongoing work delivered to customers -- consulting, development, migration, support, and infrastructure services. A service is always linked to an SVC-class entitlement and belongs to an organization. Services track scope, status, assigned team, timeline, and can have individual service requests as deliverables.

List view

Open MIDDAG Account > Services to see all services across all organizations.

Columns

Column	What it shows
Title	Service title (clickable -- opens detail view)
Type	Service type: hosting, support, infrastructure, consulting, development, mobile-apps, migration, upgrade, or project-management
Organization	The customer organization (clickable)
Entitlement	The linked SVC-class entitlement code (clickable)
Priority	Low, Normal, High, or Urgent
Status	Proposal (gray), Approved (blue), In Progress (blue), On Hold (yellow), Delivered (green), Closed (green), or Cancelled (red)
Start Date	When work began (or is scheduled to begin)

Filters and search

• Search -- type a service title, organization name, or entitlement code
• Status -- filter by Proposal, Approved, In Progress, On Hold, Delivered, Closed, Cancelled, or All
• Type -- filter by service type
• Priority -- filter by Low, Normal, High, Urgent, or All
• Organization -- filter to a specific organization

Detail view

Click any service title to open the detail view.

Header

The header shows:

• Service title with a status badge and priority indicator
• Service type
• Action buttons: Edit, Approve, Start, Hold, Deliver, Close, Cancel (available actions depend on current status)

Service data

Field	Description
Title	Service name
Type	Category of work
Status	Current lifecycle status
Priority	Urgency level
Description	Detailed scope description
Organization	Customer name (clickable)
Entitlement	SVC-class entitlement code (clickable)
Contract	Linked contract (clickable, if applicable)
Assigned Team	Team or individual responsible for delivery
Start Date	When work began
Estimated End	Target completion date
Actual End	When work was actually completed

Linked entitlements and credit consumption

Below the service data, a section shows:

• Entitlement -- the SVC-class entitlement that governs this service, with its status and period
• Credit consumption -- if the entitlement uses a credit-based model (UST hours), a summary shows total allocated hours, hours consumed by service requests, and remaining balance

Service requests

A table of all service requests (deliverables) under this service, showing SR number, title, priority, status, assigned person, estimated hours, and due date. Click any row to open the service request detail.

Status lifecycle

A horizontal workflow visualization:

@ Proposal -> @ Approved -> @ In Progress -> o On Hold -> o Delivered -> o Closed
                             Current

Each completed step shows its timestamp. Transitions that skip steps (e.g., Proposal directly to Cancelled) are also supported.

Actions

Action	Available when	What it does
Edit	Any non-terminal	Update title, description, dates, team, or priority
Approve	Proposal	Approve the service proposal and move to Approved
Start	Approved	Begin work and transition to In Progress
Hold	In Progress	Pause work temporarily (On Hold)
Resume	On Hold	Resume work and return to In Progress
Deliver	In Progress	Mark all deliverables as complete
Close	Delivered	Finalize the service (terminal for active work)
Cancel	Any non-terminal	Cancel the service with a required reason note

Related pages

• Service Requests -- individual deliverables within a service
• Entitlements -- the SVC-class entitlement that provisions services
• Contracts -- the legal agreement governing the service
• Environments -- infrastructure the service may operate on
• Organizations -- the customer receiving the service
• Entitlement Classes -- how SVC class provisions services