Support

This page explains how to get help with MIDDAG Account.

Self-Service Resources

Before reaching out, check these resources:

1. Common Issues -- Solutions to frequently encountered problems
2. Error Reference -- Lookup table for every error code
3. Current Status -- Check whether the feature you need is available, planned, or aspirational
4. Roadmap -- Detailed feature availability

Reporting a Bug

Open an issue in the GitHub repository with the following information:

Bug Report Template

**Environment**
- PHP version:
- WordPress version:
- WooCommerce version:
- MIDDAG Account version:
- Server OS:
- Other active plugins (if relevant):

**Description**
A clear description of the bug.

**Steps to reproduce**
1.
2.
3.

**Expected behavior**
What you expected to happen.

**Actual behavior**
What actually happened. Include error codes if applicable.

**Logs**
Paste relevant entries from:
- WordPress debug.log (with WP_DEBUG enabled)
- Plugin log output
- Browser console errors (for admin UI issues)

**Screenshots**
Attach screenshots if the issue is visual.

Tips for Effective Reports

• Include the exact error code (e.g., MIDDAG-ENT-INVALID_TRANSITION) if one appears
• Enable WP_DEBUG and WP_DEBUG_LOG in wp-config.php to capture detailed errors
• Note whether the issue occurs with all other plugins deactivated (to rule out conflicts)
• Mention whether the issue is reproducible or intermittent

Feature Requests

Feature requests are welcome as GitHub issues. Tag them with enhancement. Include:

• What problem you are trying to solve
• How you currently work around it (if applicable)
• Which domain or integration area it relates to

Check Planned and Aspirational first -- your request may already be on the roadmap.

Commercial Support

MIDDAG offers commercial support for organizations using the plugin in production:

• Priority bug fixes for production-blocking issues
• Implementation guidance for complex integrations
• Custom development for organization-specific requirements

Contact: support@middag.com.br

Contributing

MIDDAG Account is open source. Contributions are welcome:

• Bug fixes via pull request
• Documentation improvements
• Test coverage improvements
• Translation contributions (text domain: middag-account)

Follow the development workflow described in the project's CLAUDE.md and run composer check before submitting a pull request.